Frequently asked questions
Can I change plans at any time?
Yes. You can upgrade or downgrade your plan at any time from the Billing page. When upgrading, you get immediate access to the new plan's features. When downgrading, the change takes effect at the end of your current billing cycle.
What happens when I hit my event limit?
Usage thresholds are evaluated at 80% and 90%, and configured billing notifications may be sent. At the included monthly event limit, new events receive a 429 status until the next billing cycle. Upgrade or contact sales for more volume. Events already captured remain available for delivery processing.
When does paid billing start?
The Free plan is available without a time limit. Paid billing starts when you subscribe; there is no automatic free trial. Cancellation and refund terms are governed by the Terms of Service.
What counts as an "event"?
Every webhook payload received at your ingress URL counts as one event, regardless of size or whether delivery succeeds. Replays and retries do not count as new events.
How do you store webhook payloads?
Public SDNBros ingress uses TLS. Webhook payload bodies do not have application-layer encryption. Stored destination authorization headers and GitLab tokens use AES-256-GCM. Payload storage, retention limits, and service-provider access are described in the Privacy Policy.
Can I self-host Webhook?
Not yet, but we're considering it. If you need on-premise deployment, reach out to anton@sdnbros.com and we'll work with you.